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Client Services Advisor

Ссылка:

FEND03777

Job title:

Client Services Advisor

Job function:

Сбыт

Experience:

Минимум 3 года

Country/Region:

Сингапур

Contract Type:

Постоянная работа

Position:

The Client Services Advisor is based in Client Services Hub for Fendi Southeast Asia & Australia. He/she is responsible for providing best-in-class customer service and omnichannel support to each client whom he/she interacts with.

The Client Services Advisor will do so by listening and responding to each client in a personalized, efficient, and effective manner by leveraging the resources available, as well as strong empathy and communication skills. The Client Services Advisor will be responsible for meeting and exceeding planned KPIs, including sales targets.

Job responsibilities:

Main Responsibilities

  • Provide Fendi customer and prospect with a positive and courteous experience in line with the brand values and professionalism across channels of communication and interactions
  • Have a client-centric mindset and passion to connect with customers and resolve their issues and inquiries with service excellence
  • Understand and live the omnichannel mindset of providing customers with multiple and easy ways of shopping and connecting with the brand and doing so over phone, email, live chat, live video, and/or written correspondence
  • Escalate any customer issues that require further assistance or resources to the appropriate supervisor to ensure client satisfaction
  • Align with Fendi policies, procedures and processes when handling customer interactions and communications
  • Transmit brand awareness, product knowledge, personalized engagement and storytelling when communicating with customers
  • Balance inbound customer outreach with outbound customer outreach to generate sales, develop client relationships and host virtual appointments
  • Drive to meet and exceed sales targets and planned KPIs
  • Share best practices with team members and promote innovative approaches to solve customer inquiries and develop relationships and sales
  • Properly update platforms and logs with accurate data and leverage tools and resources dynamically to meet client needs
  • Maintain a productive and excellent connection with retail team members across the zone

 

Profile:

Job Requirements

  • Related experience in customer service preferably retail, fashion technology companies or hospitality
  • Excellent verbal and written communication skills (including phone, video, email, live-chat) in English and a second language
  • High motivation, energy and passion for customer service and customer centric mindset
  • Strong problem-solving and sales negotiation skills
  • Result oriented
  • Ability to multi-task with strong organizational skills
  • Preferred knowledge of Microsoft Office Suite and Systems (including Salesforce)
  • Able to work a varied schedule including hours/days/nights/holidays and weekends
  • Proficiency in a third language is a plus

 

Additional information:

About Fendi:

Fendi is an Italian luxury fashion house founded in Rome. Since 1925, the year in which it was founded, Fendi has linked its success, its image, its quality, and the glamour of its products to a dual element: a delicate and precious equilibrium between tradition and modernity, the desire to preserve the values of the past and the courage to dare, innovate and astound.

Fendi provide equal employment opportunities and welcome applications from all qualified candidates. We are committed to a culture of diversity and inclusion. Our objective is to attract and retain individuals with core business skills and encourage internal mobility to leverage skills most effectively, accelerate professional growth and promote inter-cultural exchange. Our successes – both past, present and those to come – are all down to our people. We look for creative, curious, passionate and open-minded people with a desire to embrace Fendi’s culture and values.