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Store Manager - Dallas, TX - Highland Park

Reference:

FEND03197

Job title:

Store Manager - Dallas, TX - Highland Park

Job function:

Retail

Experience:

Minimum 5 years

Country/Region:

United States

Contract Type:

Permanent Job

Position:

You will be the owner of the business, a Fendi Ambassador, and accountable for overall store performance. You will oversee and lead the management of the store, employees, merchandise and achieve store targets while building a positive experience for the internal and external client. You are responsible for leading and inspiring the team, building succession plans and internal growth paths for all team members.

  • Drive and increase sales performance for overall business.
  • Analyze the business, propose, and implement action plans to improve results, generate sales for each product category crafting new clients and reactivating former ones.
  • Develop a sales strategy, working cross-functionally with corporate partners.
  • Market authority, identifying new opportunities to attract and retain clients.
  • Develop and deliver events and incentives to grow the business.
  • Work closely with the merchandising team to ensure that appropriate stock and assortment levels are met.
  • Be present on the sales floor, continuously empower sales staff to meet assigned sales through an authentic client experience.
  • Lead customer service quality, to meet customer expectations by offering excellent customer service standards and mentoring the team.
  • Develop dedicated Fendi customers, implement appropriate CRM tools and maintain customer database.
  • Act as brand ambassador to strengthen/form relationships with VIP clientele/prospect customers.
  • Improve Mystery Shop Results with action plans.
  • Cultivate a strong private appointment culture.
  • Ensure alignment and partnership between front of house and back of house.
  • Complete all vital administrative paperwork
  • Control vital actions to optimally control costs and ensure efficient operation in store.
  • Review and submit sales and operational reports
  • Ensure maintenance of cycle counts, inventory accuracy and shrink requirements.
  • Full Profit and Loss responsibility for the store
  • Ensure team follows all company policies and procedures
  • Maintain merchandising standards.
  • Know the best sellers and have them on display all the time.
  • Build an encouraging and positive environment to develop and empower staff through goal setting, performance monitoring, monthly catch-up meetings and storewide meetings to mentor and deliver timely feedback.
  • Ensure all Top Store initiatives are rolled out, updated, and understood by the team.
  • Attract and recruit the best talent available in the market through networking and scouting.
  • Implement company policies while adhering to accurate procedure regarding disciplinary action.
  • Proactively assess performance and growth potential of individual staff members to build a strong team benchmark

Additional information:

  • Minimum 5 years’ related experience, luxury retail preferred.
  • Strong drive for results; goal oriented.
  • Excellent social skills: the ability to communicate optimally both verbally and in writing.
  • Ability to use POS system and its inventory management functions.
  • RTW experience preferred.
  • Foreign language skills are a plus.
  • Ability to work in a collaborative team environment.
  • Ability to lift boxes/weight up to 10 lbs.
  • Organizational and strong digital literacy required.
  • Must have flexible schedule: some nights, weekends, and holidays.