Client Advisor

Job responsibilities:

PRIMARY OBJECTIVE

As a FENDI Ambassador you are expected to provide an extraordinary and luxurious experience to the clients, through the promotion of FENDI history, craftmanship, quality of materials and creativity.

Profile:

JOB DUTIES & RESPONSIBILITIES

Sales Performance

• Engage in upselling, cross selling and multiple selling for all product categories
• Monitor individual sales and achieve performance target and KPI 
• Provide customer feedback on products, especially newly launched products 

Client Management

• Strengthen customer relations, and nurture loyal FENDI customer base also implementing appropriate CRM tools
• Manage customer service quality, to meet customer expectations by offering professional and individual human touch with the customer 

Store Operations

• Be able to correctly operate the Retail Pro Management system, in all areas relating to stock transfer, payment, stock inquiry and customer database input 
• Perform store duties as assigned by team leaders and management

Store Management

• Maintain inventory accuracy by properly receive, display and store merchandise according to company guidelines (if shop without a backroom stock assistance) 

Store Maintenance

• Maintain a safe and clean store environment and implement daily housekeeping duties
• Maintain proper visual merchandising according to company guidelines

Additional information:

KEY REQUIREMENTS & COMPETENCIES

• Minimum 3 years of related experience in Fashion/High End Luxury industry
• Good grooming standard
• Strong selling and communication skills are necessary
• Excellent relationship building skill with good interpersonal skill
• Strong customer focused
• Goal oriented approach
• Good team player with positive personality
• Bilingual with the ability to speak third language an added advantage
• Passionate in high end luxury goods and willing to commit the retail hours
• Knowledge in operating retail management system