Ecommerce Stockist - New York, NY - 57th Street Flagship

Position:

The E-Commerce Stockist is responsible for positively impacting the customers shopping experience by optimally training and supporting the store operations and team. They support the store leadership team with shipping and receiving merchandise, stockroom organization, inventory control, and housekeeping activities. In partnership with the team, the E-Commerce Stockist participates in the replenishment process to ensure outstanding customer service and product placement.

Crucial Duties & Responsibilities:
•    Instore fulfillment, packaging, and timely shipment of all online orders to be shipped from store (SFS) 
•    Maintain an organized consumer facing buy online and pick up (BOPIS) staging area, ensuring that all expired BOPIS orders are processed per policy
•    Maintain and run inventory on all BOPIS/SFS supplies to ensure emergency supplies need to be purchased when vital 
•    Work collaboratively with store leadership to access supply ordering portal to place timely orders to avoid delays in BOPIS/SFS fulfillment. In preparation for key moments (i.e., Sales, Product launches, etc…)
•    Responsible for training all teammates and checking for understanding on all Omni Channel functions. 
•    Will demonstrate available training materials and conduct hands on training will ALL teammates
•    Review previous days/weeks fulfillment results ensuring they not just meet, but go above and beyond
•    Will partner with leadership to gain access to BI (Business Intelligence) reporting and use the data to drive positive results towards a 90% Omni Fulfillment rate across SFS and BOPIS
•    Partner with store leadership for investigation and reconciliation of any inventory discrepancies found during SFS fulfillment process
•    Will be encouraged to drive Omni specific store contests & recognition in store
•    Consistently models FENDI’s service standards and selling ceremony
•    Proactively seek personal learning and development opportunities to elevate leadership abilities and individual performance

Additional information:

Qualifications:
•    Minimum 2 years of operational experience within retail
•    Minimum High School Diploma
•    Ability to receive feedback and act when appropriate
•    Proven intuition for business
•    Demonstrated ability to communicate optimally with leadership and store team
•    Demonstrated collaborative skills and ability to work well within a team environment 
•    Ability to prioritize multiple tasks while working in a fast-paced and deadline-oriented environment
•    Computer and technology proficient
•    Ability to perform all major job functions
•    Ability to move or handle merchandise up to 25lbs.
•    Experience with SFS (Ship from Store) programs
•    Flexible availability: some nights, weekends, and holidays