Senior Regional Operations Manager, Mexico - Mexico City, MX

Position:

The Senior Operations Manager for the region of Mexico will be a role model & leader to solve problems, make informed decisions, & manage the workforce in order to achieve maximum results. They will be responsible for management of multi-store operations, leading retail projects, inventory control and management, liaising with corporate, & general policy enforcement. 

Responsibilities: 
•    Responsible for inventory control for the region of Mexico; ensure internal control procedures are implemented & monitored
•    Work with the Retail Performance to develop, implement and monitor policies & procedures
•    Propose new ideas and projects to improve retail practices & operations
•    Streamline retail operations and procedures to ensure that they are efficient & effective; ensure all stores are following guidelines
•    Coordinate with Merchandising team regarding upcoming targets, project information, provide feedback & performance tracking
•    Ensure that Fendi training initiatives are effectively implemented in all doors
•    Be knowledgeable of the local market & business environment trends
•    Lead new store opening procedures in partnership with vendors & corporate teams
•    Oversee health & safety procedures and protocols amongst the stores
•    Participate in staff meetings & training seminars as applicable
•    Contribute to the recruiting process, as needed
•    Safeguard the physical security of company assets, customers & employees
•    Assis in the control of store expenses & ensure accurate records
•    Ensure proper procedures are being met for cash, credit card & check processing
•    Review and distribute, manage and monitor the monthly P&L
•    Review all in-store expenses & make revisions when necessary
•    Coordinate the scheduling for inventories & cycle counts with stores, inventory control & other functions
•    Provide support & training to our store leadership as it relates to proper inventory preparation
•    Oversee corporate directives, achieving goals, deadlines & reconciliation process
•    Collaborate with & support Loss Prevention department in all areas of risk management, physical security, employee issues, store cash controls, inventory management, inter-store communication & LP audits
•    Provide stores with regular input & feedback on how to control & prevent loss.
•    Ensure that store management has trained all associates in all operational policies & procedures and are kept up to date as required
•    Administer all operational policies & procedures as dictated by the Store Handbook, the Employee Handbook, & other related material
•    Conduct store visits, review the above referenced manuals to ensure they are kept current & organized
•    Support the store management in ensuring all associates are aware of, & abide by, all operations-related Human Resources policies & procedures
•    Work with Human Resources on any issues related to timekeeping systems & processes
•    Support implementation of CRM & clienteling initiatives, liaising with CRM department
•    Work cross-functionally with other Regional Retail Operations Managers practices & on-going elevation of operations processes
•    Ensure that the store management is maintaining all store equipment inclusive of office equipment, computer equipment, register equipment, alterations equipment, music systems, telephones, ticket machines, etc.

Additional information:

Qualifications:
•    Minimum 5 years of Operations Management or relevant retail experience – ideally in a luxury, multi-store environment.
•    Proficiency in understanding and analyzing financial details of retail business.
•    Strong understanding of retail and operational excellence.
•    Excellent written and verbal communication skills with meticulous attention to detail.
•    High competency with digital literacy including Microsoft Office: Excel, Word and PowerPoint and data analytics.
•    English speaking skills a must.
•    Demonstrated ability to collaborate and work cross functionally.
•    Experience in managing varying tasks with shifting timelines. 
•    Capability to develop and train management team, build relationships, utilize skills of workforce most appropriately.
•    Expertise in communicating in a clear, concise, understandable manner, and listen attentively to others, understand material, and provide instructions to all employees.
•    Available to frequently travel and have flexibility in scheduling including weekends.
•    Ability to lift boxes / weight of up to 30lbs.