Boutique Manager

Position:

As Boutique Manager you will be responsible for overall management of the store, staff, merchandise and customer service. You will work towards achieving the sales objectives, store profitability goals, achieving and maintaining high operational and merchandising standards, building highly motivated team and coaching/developing your team members to enable them to progress in Fendi. While representing the FENDI DNA, craftmanship, quality of materials and creativity throughout the market, you will be engaged in achieving your team’s targets meeting the assigned KPIs and sales goals.

Job responsibilities:

Performance Management and Business Development:
Monitor and achieve store performance with relevant KPIs
Contribute to the store sales target
Conduct a brief everyday and animate the brief with a "Team Board"
Analyse the business, propose and implement action plans to improve results, generate sales for each product category
Demonstrate sales leadership for staff and set performance targets for team and individual with relevant to KPIs
Set sales target for individuals and departments (when applicable)
Be aware of local trading environment and its impact on our sales, including competitors' trading activities
Propose in-store activities
Instruct and supervise staff in the correct execution of all company operating procedures


Client Management:
Manage quality of customer service, to meet customer needs
Develop loyal customers and make sure that all customers are assigned properly to a Sales Associate
Act as brand ambassador to strengthen/build relationships with VIP clientele/new customers
Improve NPS Results with action plan

Staff Leadership:
Manage sales force in order to achieve sales target and assign clearly day-to-day tasks
Motivate employees to maximise team spirit, to promote teamwork and maintain harmonious staff relations
Enhance individual's performance through Monthly Touch Base and daily coaching
Assist HR dept in recruiting the most qualified applicants to meet store needs
Supervise store personnel and enforce Company policies while adhering to proper procedures regarding disciplinary action
Ensure the proper management of staffing roster to provide effective store coverage
Ensure that the whole team is equipped with relevant working tools and ensure all needed accounts are in place and maintained

Training:
Set up In-store training routine
Responsible for full spectrum on-the-job training, reinforce brand's DNA in the team, KPIs
Conduct Induction Training for new joiners and mentoring exercise
Identify individual and team training needs to develop Talents and communicate these needs to HR
Department and local retail training manager

Administrative and Operations Management:
Manage day-to-day needs and administration
Review and submit sales and operational reports to management in adherence to company's KPIs and policies.
Inform management of decisions and procedures relating to business made at store level and any staff issues
Oversee and ensure accuracy in daily invoices, petty cash, invoice control
Take necessary actions to effectively control cost and ensure effective operation in the store
Ensure that brand standards are applied and maintained at all times across the customer service, internal control and back office activities (stock, administration, etc.)
Make sure inventory checks are in place and is responsible for discrepancies.
General Store Condition / Visual Merchandising:
Ensure that Visual Merchandising is consistent with Company standards
Know the best sellers and have them on display at all times
Make the best out of the display and proximity storage
Align periodically visual merchandising and sales performance
Maintain good standards for team area
Daily perform back-office controls

Profile:

Job Requirements:

- 6+ years of retail experience

- Experience in luxury retail is an added advantage

- Strong in clienteling

- Coach and drive the team for sales

Additional information for internal candidate:

Please ensure that you have discussed your interest in this position with your People Leader prior to submitting your application.