Client Advisor

Position:

As a FENDI Ambassador you are expected to provide an extraordinary and luxurious experience to the clients, through the promotion of FENDI history, craftmanship, quality of materials and creativity.

Job responsibilities:

Sales Performance

• Be accountable for one’s sales performance, engaging in upselling, cross selling and multiple selling for all product categories
• Deliver a compelling sales ceremony through effective story-telling, utilizing the correct product and brand knowledge to persuade customers.
• Ensures consistency in achieving the KPIs assigned, including but not limited to sales target, core category sales target, NPS etc.
  
  

Client Management

• Identify customer needs correctly, making meaningful and insightful recommendations, whilst going above and beyond in terms of customer service expectation, anticipating clients needs where possible.
• Deploy the appropriate CRM tools, to develop and nurture existing relationships, properly strengthening client’s loyalty and interest for the brand.
  
  

Store Operations

• Be able to correctly operate the Inventory management system, in all areas relating to stock transfer, payment, stock inquiry and customer database input
• Perform store duties as assigned by team leaders and management
• Work as a team to achieve store operation objectives, identify operational gaps and suggest improvements where appropriate and applicable.

 

Store Management

• Maintain inventory accuracy by properly receive, display and store merchandise according to company guidelines (if shop without a backroom stock assistance)
  
  

Store Maintenance

• Maintain a safe and clean store environment and implement daily housekeeping duties
• Maintain proper visual merchandising according to company guidelines.

Profile:

• Minimum 2 years of related experience in Fashion/High End Luxury industry
• Good grooming standard
• Good communication and accurate articulation to facilitate effective communication with clients and colleagues.
• Passionate in fashion and luxury, willing to work non-traditional working hours.
• Prior operational knowledge in retail management system is advantageous.
• Has a strong and consistent client development mindset, willing to go the extra mile to provide stellar service.

• Effective time and task management, able to plan and prioritize work accordingly to ensure timely and optimal achievement of objectives.
• Strong sense of accountability and commitment, able to work effectively and collaboratively within a team
• Receptive to internalizing constructive feedback, improving oneself.
• Suggest reasonable and actionable improvements in workplace practice where applicable and appropriate.
• For candidates applying for a Senior Client Advisor position, we expect the applicant to have prior experience in coaching junior employees effectively and must be a good role model for junior employees to look up to.