Assistant Store Manager

Job responsibilities:

Sales Management and Business Development

• Demonstrate sales leadership for staff by playing an active role on the selling floor
• Continuously motivate sales team to meet assigned sales and productivity goals
• Suggest in-store events and in-store incentives that will continue to grow customer base, with particular emphasis placed on building local market
• Uphold excellent customer service standards and monitor staff performance to ensure that the service level is maintained
• Provide recommendations and action plans in cooperation with the Retail Manager to develop sales for each product category and clientele
• Be aware of local trading environment, market trends and its impact on our sales, including competitors’ trading activities and business strategy
• Act as brand ambassador to strengthen/ build relationships and sales with VIP clientele, repeaters and new customers

Inventory Management

• Ensure proper inventory mix matching to market needs and following Retail Manager instructions
• Review merchandise assortment on a regular basis. Plan and take necessary steps to optimize stock level and stock mix to reflect sales, buying trends and customer demands.
• Instruct and supervise staff in the correct execution of all company operating procedures, including merchandise receipt, pricing, counts and sales

Staff Management

• Responsible for the calculation of commission and incentives for the sales team
• Motivate, coordinate the work and coach the staff on “the floor” to achieve sales goals
• Encourage and support the individual development of staff and communicate to Store Manager and SEAA Management staff suggestions and needs; encourage exchange of ideas and creativity
• Promote and maintain harmonious staff relations
• Identify individual and team trainings needs and communicate these needs to Retail Manager and SEAA Management
• Supervise staff and enforce Company policies while adhering to proper procedures regarding disciplinary action
• Ensure the proper management of staffing roster to provide appropriate store coverage
• Coach and provide training to newly-joined staff

Administrative Management

• Oversee all facets of store operation including billing, daily reconciliation reports, bank statements and sales reports to Retail Manager and SEAA Office
• Take necessary actions to effectively control costs and ensure efficient operation in the store
• Implement and support all security measures
• Effective utilization of Retail Pro and its inventory management functions
• Discuss with Store Manager to ensure appropriate assortment for the store
• Provide monthly qualitative and quantitative business/ HR reports as stipulated by Retail Director and/ or SEAA office
• Maintain good communication with the SEAA teams, mall office, related outside parties

Communication and Reporting

• Inform Store Manager of decisions and procedures relating to business issues made at the store level
• Inform Store Manager of changes relating to business and competition issues in the Shopping Mall
• Obtain approval prior to implementation of new programs or procedures

Visual Merchandising

• Ensure that Visual Merchandising is consistent with Company standards to maximize sales and merchandise turnover
• Review in-store and window VM weekly in line with the given instructions
• Work with the Retail Manager and Regional VM on installation of new window display and product launches

Profile:

• Minimum 5 - 7 years of related experience in retail/luxury industry
• 2 years of managerial experience
• Bachelor’s degree
• Strong in commercial and customer service mindset
• Outgoing, dependable, and pro- active team player
• Good organizing and follow up skills
• Excellent interpersonal, communication and networking skills
• Ability to generate trust among both coworkers and clients
• Result driven, capacity to implement all needed initiatives and demonstrate commercial creativity
• Proficient in MS office, CRM and retail tools