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Client Advisor [Fendi Amsterdam - PC Hooftstraat]



Intitulé du poste:

Client Advisor [Fendi Amsterdam - PC Hooftstraat]

Fonction du poste:


Expérience professionnelle:

Minimum 5 ans



Type de contact:



Mission statement

We are looking for a Client Advisor for Fendi Amsterdam in our PC Hooftstraat boutique. As a FENDI Ambassador you are expected to provide an extraordinary and luxurious experience to the clients. 

Main Responsibilities

Sales Performance 

  • Engage in upselling, cross selling and multiple selling for all product categories 
    •Monitor individual sales and achieve performance target and KPI by Department Manager / Store Manager;
  • Provide customer feedback on products, especially newly launched products

Client Management

  • Strengthen customer relations, and nurture loyal FENDI customer base also implementing appropriate CRM tools and master the usage of the Company CRM tools provided.
  • Implement CRM Campaigns and set-up One On One appointments in line with target and guidelines set.
  • Manage customer service quality, to meet customer expectations by offering professional and individual human touch with the customer.

Store Operations

  • Perform store duties as assigned by team leaders and management
  • Be able to correctly operate the Company Sales Management system, in all areas relating to stock transfer, payment, stock inquiry and customer database input 

Stock Management

  • Maintain inventory accuracy by properly receive, display and store merchandise according to company guidelines (if shop without a backroom stock assistance) 
  • Support during Store stock take and cycle-counts 

Store Maintenance 

  • Maintain proper visual merchandising according to company guidelines
  • Maintain a safe and clean store environment and implement daily housekeeping duties.

You may also be required to carry out any other duties within your capacity, which the Company may reasonably require


  • Minimum 5 years’ experience in Retail Furniture industry with at least 2 in Luxury Sale,
  • Bachelor’s Degree or equivalent is preferred,
  • Manages his/ her image standards on a high level,
  • Strong selling and communication skills are necessary,
  • Excellent relationships skills, self-reliant, friendly and patient,
  • Organization, professionalism, self-confidence,
  • Strong customer service skills,
  • Computer skills and Retail management system knowledge,
  • Goal oriented approach, multitasking,
  • Strong knowledge and/or interest for fashion/luxury industry,
  • Fluent in Dutch and in English knowledge of third language is a plus.