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Men's Department Manager - Dubai Mall



Intitulé du poste:

Men's Department Manager - Dubai Mall

Fonction du poste:


Expérience professionnelle:

Minimum 5 ans


Emirats Arabes Unis

Type de contact:



The Man's Department Manager is responsible to run properly the Man's Department meeting KPIs and achieving assigned goals in terms of sales, product and team. He/she is responsible for merchandising, stock availability, sales, profitability, customer journey, team coaching and general day-by-day management.


Category Sales Management and Business Development

  • Lead and develop the business of the Department, by cultivating a comprehensive and strategic understanding of it and relating to all relevant stakeholders
  • Monitor and achieve category department performance with relevant KPIs;
  • Analyse the category business, propose and implement action plans to improve results;
  • Set category performance target for the team and individual with the Store Manager;
  • Be sensitive to competitors' trading activities and give feedback to Store Manager.

Client Management

  • Leverage all clienteling tools to achieve Department and Store business goals;
  • Demonstrate as a sales leadership by delivering excellent customer service and implementing clienteling activities;
  • Manage customer service quality, to meet customer expectations by offering excellent customer service standards;
  • Improve Mystery Shopper Results with action plans;
  • Implement appropriate CRM tools and develop loyal customer of particular product category;
  • Act as brand category ambassador to educate VIP and new Clients;
  • Participate into ad-hoc Clientele projects.

Operations and Visual Merchandising

  • Ensure that merchandize is properly managed, displayed, stored and maintained by team;
  • Maintain inventory accuracy and shrink rates within company standards;
  • Report to Stock Planning and Merchandising team when there is out of stock on best sellers.
  • Maintain the Visual Merchandising consistent with Company standards;
  • Align periodically visual merchandising and sales performance;
  • Make the best out of the display and proximity storage

Team Management and Development

  • Discuss individual performance every month and coach team members
  • Motivate the team so that they perform at their highest level to meet their individual and store objectives
  • Organize the team in an efficient manner according to business needs and delegate responsibility
  • Translate strategic and business goals into concrete and individual actions and objectives
  • Conduct category training to the team
  • Execute the in-store training routine set by the Store Manager


  • 5 years' experience in a Supervisor role in Fashion/Luxury Sales with exposure to Man's product category
  • Bachelor's Degree or equivalent is preferred
  • Fluency in English
  • Leadership and experience in managing large teams
  • Strong communication skills
  • Excellent relationships skills, self-reliant, approachable and patient
  • Confidence, organizational skills, professionalism
  • Goal oriented approach, multitasking
  • Client focus with great business acumen
  • Administration and financial skills
  • Computer skills and Retail management system knowledge
  • Strong knowledge and/or interest for fashion/luxury industry