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RETAIL INTERNSHIP PROGRAM - MILAN

Référence:

FEND03440

Intitulé du poste:

RETAIL INTERNSHIP PROGRAM - MILAN

Fonction du poste:

Retail/Magasin

Expérience professionnelle:

Débutant

Pays/Région:

Italie

Type de contact:

Stage

Position:

The Fendi Internship Program is intended to place students or recent graduates in real-life business situations that provide learning opportunities and educational experiences to prepare themselves for their future career. At the same time, the program is structured as a complement to the training received by the students in their school programs.

Description

The Retail Intern’s main objective is to develop a strong retail luxury point of view thanks to the opportunity to be involved in the fast-paced store environments and learn how to provide the best customer experience.

A Client Advisor will be identified as Buddy and will accompany individually the intern throughout the internship, acting as coaching and mentoring figure.

Timeframe

The Internship has a duration of 6 months from June/July 2024 to December 2024.

Special project

Supported by their Store Managers, interns will also have the chance to be in charge of a Special Project.

The project will allow interns to complement their on-the-floor tasks with their analytical skills, nurtured and achieved during their studies, and will give them the chance to come in touch also with the retail back-office activities.

Main Responsibilities

  • Reporting to the Store Manager and supported by a Senior Client Advisor, you will be part of the Retail team and involved in all daily activities.
  • You will acquire clienteling skills and comprehend the daily activities on the salesfloor.
  • You will provide an excellent customer experience in line with the Maison vision and mission.
  • You will be responsible for customers’ satisfaction and able to manage sales according to store expectations.
  • You will proactively identify and properly frame customers’ issues and requests
  • You will be a support for customers’ data collection and data enters, refunds/exchanges processes, invoicing and issuing declaration.
  • You will be able to give your contributions to the store team to achieve specific targets.
  • During the project timeline You will take over project responsibility and get the chance to contribute to innovative ideas to drive the sales success and activate new sales potentials.
  • You will conduct sales analysis, markets and competitors’ analysis and come up with new ideas and proposals.

Profile:

  • Degree in Business Administration / Economics / Marketing / Communication / Design /, Fashion & Luxury
  • High interest for retail and luxury, experience in luxury goods will be a plus
  • Proactivity and problem-solving skills
  • Great team player in a multifunctional team
  • Creative, innovative and strong analytical skills
  • Accuracy and attention to detail
  • Excited about new challenges
  • Fluent in English and Italian. Any additional language is appreciated