IS&T Workplace Operations Senior Specialist

Position:

The position is based in Rome.
The IS&T Workplace Operations Specialist reports to the IS&T Unit Director and operates within a global luxury Group, contributing to the delivery and evolution of the Digital Workplace services across multiple regions and business units.
The role ensures a premium, seamless end-user experience aligned with Maison and Group IS&T standards and governance. It requires strong coordination with central IS&T teams domains, regional IT functions, and corporate stakeholders to guarantee consistent service quality across the organization.
This position is key in supporting high-end corporate users, boutiques and executive environments.

Job responsibilities:

• Support and execute strategies to support, maintain and build modern digital workplaces by integrating collaboration tools, communication platforms, and user-centric technologies to enhance employee experience and productivity;
• Identify and implement emerging technologies and best practices to continuously improve the workplace environment, including sustainable IT initiatives;
• Continuously assess and improve user experience through usability testing, feedback collection, and training programs to ensure alignment with user needs and business objectives;
• Lead engineering, operations, and governance of workplace technologies (endpoints, collaboration tools, mobility services) across corporate offices and boutiques, ensuring alignment with Brand and Group standards;
• Act as the main technical escalation point, providing expert-level troubleshooting for complex or critical issues and driving root-cause resolution;
• Deliver high-quality technical support for executive users and premium environments;
• Collaborate with central IS&T teams to contribute to architecture principles, governance, and strategic roadmaps;
• Drive local implementation of global workplace initiatives, ensuring proper integration and adoption;
• Ensure compliance with Group standards, lifecycle management, and workplace strategies;
• Participate in global projects, providing local insights and ensuring successful deployment;
• Coordinate with cross-functional teams (Infrastructure, Security, Networking, Compliance, Retail IS&T) to ensure end-to-end service consistency;
• Support reporting activities, contributing to KPIs, SLAs, and service performance tracking;
• Provide technical leadership across Digital Workplace initiatives, including PoC, benchmarking, and architectural evaluation;
• Lead the rollout of new workplace tools in alignment with global roadmaps;
• Identify improvement opportunities and provide structured feedback to central teams;
• Define technical requirements and enforce engineering standards for vendors and service providers;
• Manage the full lifecycle of workplace devices (procurement, configuration, asset management, decommissioning) in line with Group policies;
• Ensure compliance with cybersecurity policies and secure configuration of all endpoints;
• Support audits, risk assessments, and the adoption of security initiatives.

Profile:

• Bachelor’s or Master’s degree in information technology, Engineering, or related fields;
• Advanced degrees or certifications (e.g., ITIL, Microsoft, Apple) are a plus;
• 10+ years of experience in Digital Workplace, end-user computing and IT operations support roles;
• Analytical mindset with attention to detail and ability to simplify complexity;
• Strong communication skills to bridge technical and end-user stakeholders;
• Proactive attitude, autonomy, and ability to manage multiple priorities;
• Proactive, solution-oriented approach and commitment to continuous improvement;
• Fluent in English and Italian (spoken and written).

Technical Skills

• Advanced expertise with Windows environments, including deep troubleshooting and configuration capabilities. MacOS proficiency is highly desirable;
• Mastery of the Microsoft 365 ecosystem (Teams, SharePoint, OneDrive, Exchange Online) with experience in governance, advanced troubleshooting, and performance optimization;
• Strong experience with MDM/EMM tools, preferred Workspace ONE;
• Solid understanding of corporate networking (LAN/WAN, VPN, Wi‑Fi, Active Directory) with ability to collaborate on architectural decisions;
• Expertise in videoconferencing and meeting-room technologies used in luxury corporate settings;
• Solid understanding of endpoint security and compliance frameworks.

Additional information:

“LVMH is committed to non-discrimination and respect of each person’s singularities. We recognize and recruit all types of talent”